Store policy

We must receive payment of the whole of the price for the goods you order before your order can be accepted. We confirm receipt by emailing you at the address given in your order form. Acceptance takes place on despatch of your order, and our acceptance brings a legally binding contract between us into existence.

• The prices payable for the goods you order are as set out on our website.
• Prices displayed are inclusive of value added tax at the current rate, if applicable.
• You pay extra for delivery, and it may not be possible for us to deliver to some locations.
• Delivery prices are charged by order weight, volumetric size and geographical location, and can be calculated during checkout.
• We try to ensure all prices shown are accurate, but errors can occur. If we discover one, we will contact you as soon as possible to confirm whether you still wish to buy the item or cancel. If we cannot reach you, we will treat the order as cancelled.

• You undertake that all details you give us when ordering are correct, that the credit or debit card or PayPal account you use is your own, and that there are sufficient funds to cover the goods ordered.
• Orders must be paid for before despatch; we cannot send items cash on delivery.

• Every effort is made to describe products correctly; however we reserve the right to change sizes, colours, materials, accessories, ingredients, manufacturing processes and other specifications without notice.
• Images shown are for illustration only and may not exactly match the item you receive. In particular colours, unless specified, may not match the actual product shown or a previous product supplied.
• Nut sizes are provided for guidance only and are not guaranteed, as they may naturally vary.
• Product dimensions are believed to be correct, but items can vary individually, for example due to the use of natural materials; some inconsistencies are to be expected.
• Whilst every effort is made to ensure the safety of all items we sell, all products must be inspected upon receipt and any problems notified to us in writing.

• You may choose a password on completion of registration; your username will be your email address. You are responsible for all actions taken under that username and password, and you must only use the site under your own username and password. Keep your password safe and do not disclose it to anyone; if it is compromised, change it. You may not transfer or sell your username to anyone, nor permit anyone to use it, directly or indirectly.
• If any of your details change, it is your responsibility to tell Beryozka Ltd as soon as possible by updating “Your account” on the website.

• If you are not happy with items you have bought from us, you may return them within 7 days of the date of purchase and we will refund the cost of those items.
• This guarantee is in addition to your legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which give you the right to cancel without reason any time up to 14 days from the day you receive the ordered goods.
• You cannot cancel if the goods are perishable, or once you have broken a vacuum-sealed bag. If you are unsure whether you can return something, please contact us for advice.
• Any goods returned must be unused, unopened and in their original packaging and condition.
• To cancel your contract you must first notify us in writing. On receiving your request we will contact you as soon as possible about any action that may be needed.
• If you have not received the goods before you cancel, you must send them back to our contact address — or, for drop-shipped items, the address we give you — at your own cost and risk. If you cancel after we have dispatched the goods, do not unpack them when they arrive and send them back to us as soon as possible.
• Once you have told us you are cancelling, any sum debited for those goods will be re-credited to your account as soon as possible and in any event within 30 days, provided the goods are returned to us and received in the condition they were in when delivered. If you do not return the goods, or do not pay the delivery costs, we may deduct the direct costs of recovering the goods from the amount re-credited.
• If you are not available to accept a parcel and it is returned to us, this may result in additional charges: return-to-sender charges (if incurred by us) are deducted from any refund issued if you cancel, and return-to-sender charges plus additional delivery charges are payable by you for further delivery attempts.
• To avoid problems with returns, we always advise customers to contact us first for a returns authorisation.
• For security reasons, refunds can only be made to the same card or PayPal account used originally.
• Your statutory rights are not affected.

• We reserve the right to cancel the contract between us if we have insufficient stock to deliver the goods you ordered, if we do not deliver to your area, or if one or more of the goods was listed at an incorrect price due to a typographical error or an error in pricing information received from our suppliers.
• If we cancel, we will notify you by email or other means and re-credit any sum deducted from your card as soon as possible, in any event within 30 days of your order. We are not obliged to offer additional compensation for consequential loss, inconvenience or disappointment.

• All orders normally require a signature on delivery, but can be left outside if agreed or if we have received your explicit instructions to do so.
• We deliver the goods you ordered to the address you gave us when you placed the order.
• Incorrect or incomplete addresses may delay your order or see it returned to us, which may incur further delivery charges.
• Orders are dispatched Monday to Friday, excluding Bank Holiday Mondays.
• Orders received before 12pm (noon) Monday to Friday are normally dispatched the next day wherever possible. Orders received after 12pm Monday to Friday are dispatched on the next available working day or shortly afterwards.
• In-stock orders are normally delivered within 2–5 working days or sooner from the date of dispatch, depending on the service you chose during checkout.
• If your order contains an item that is out of stock but due in the next few days, we wait until the whole order can be despatched together. If an item is urgent, please say so when ordering so we can contact you about any delay.
• You become the owner of the goods you ordered when they are delivered to you. Once delivered, they are held at your own risk and we are not liable for their loss or destruction.

• If the goods we deliver are not what you ordered, or are damaged, defective or of an incorrect quantity, we have no liability to you unless you notify us within 2 working days of the delivery date.
• If you do not receive the goods within 30 days of ordering them, we have no liability unless you notify us within 40 days of the date you ordered them.
• If you notify us of a problem, our obligation will be, at our discretion, to make good any shortage or non-delivery; to replace or exchange goods that are damaged or defective; or to refund the amount you paid — in each case on receipt of any damaged goods that are unperishable and where claims relate to the packaging or its external condition.
• Save as precluded by law, we are not liable for any indirect or consequential loss, damage or expenses arising from a problem you notify us about, and we have no liability to pay you compensation other than refunding the amount paid for the goods in question.
• You must comply with all applicable regulations and legislation, including obtaining any customs, import or other permits needed to buy goods from our site. The import or export of certain goods may be prohibited by national laws. We make no representation and accept no liability regarding the export or import of the goods you buy.
• Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights.
• The beryozkashop.co.uk website is provided by Beryozka Ltd without any guarantees or warranties. You must bear the risks associated with use of the internet.
• If you breach these conditions and we take no action, we remain entitled to use our rights and remedies in any other situation where you breach these conditions.

Unless expressly stated otherwise, all notices from you to us must be in writing and sent to our contact address at 93 High Street, Glasgow, G1 1NB, Scotland, UK, and all notices from us to you will be displayed on our website from time to time.

For contractual purposes you consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures and other communications we provide electronically satisfy any legal requirement that they be in writing. This does not affect your statutory rights.

We have no liability for a failure to deliver the goods you ordered, any delay in doing so, or any damage or defect to delivered goods, where this is caused by an event or circumstance beyond our reasonable control — including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you), the enforceability of any other part will not be affected.

You acknowledge and agree to be bound by the terms of our privacy policy, details of which are below.

The contract between us is governed by and interpreted in accordance with Scots law, and the Scottish courts have jurisdiction to resolve any disputes between us.

These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of goods to you. Nothing said by any sales person on our behalf is a variation of these terms or an authorised representation about the nature or quality of goods offered for sale. Save for fraud or fraudulent misrepresentation, we have no liability for such a representation being untrue or misleading.

We reserve the right to change our website, policies and terms and conditions at any time without notice. If any condition is deemed invalid, void or otherwise unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Beryozka Ltd, SC394050, VAT Reg. No. 109 0139 46.

Beryozka Ltd is committed to protecting your privacy. This policy explains how we use the information we collect about you, how you can limit our use of it, and the procedures we have in place to safeguard your details.

When you register on our website we need your name, address, telephone number, email address and a security password so you can log in to your account. When you place an order we also need your payment details to process it. Occasionally your contact details are needed if we must contact you about an order.

Some information may be passed to our service providers or sub-contractors in order to fulfil the order — for example the courier who delivers it. They may also contact you if, for example, they cannot locate the delivery address you gave.

We may use aggregate information and statistics to monitor website usage and help us improve the website and service, and may provide this to third parties. This will not include any information that can identify an individual.

We may also send you information about special offers and new products. Promotional newsletters are sent through a third-party service provider rather than directly from our website; if you no longer wish to receive them, reply to the email with “Unsubscribe” in the subject line, or click the “Unsubscribe” link at the bottom of every newsletter.

Other than as detailed above and as required by law, we will not sell or pass your details to anyone outside Beryozka Ltd.

Cookies

Cookies are small text files sent from our website server to your browser and sent back each time you return. This website uses cookies to store session information — for example the contents of your basket — for login purposes, and to run our affiliate tracking system. If you turn cookies off in your browser you may not be able to access all features of the website.

Protecting your information

We use industry-standard Secure Socket Layer encryption to safeguard your private information and to pass your order details from our website to our payment service providers, such as PayPal, so your payment details are processed in a secure environment.

Updating your details

If any of your details change — including name, address, telephone number or email address — please update them in the “My account” section of this website immediately.

Your consent

By using the website and submitting your information you consent to its use as set out in this policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages so you are aware of the information we collect and how we use it. Continued use of the service signifies that you agree to any such changes.

Owing to the global nature of the internet infrastructure, information you provide may be transferred in transit to countries outside the European Economic Area that do not have similar protections in place. We have taken the steps above to secure your information as far as possible. By submitting your information you consent to these transfers.