Shipping & delivery

Delivery usually takes 2–5 working days. Your parcel normally arrives by Parcelforce, Royal Mail, Hermes or UPS, depending on the size and weight of the order and your postal address. Standard delivery charges depend on the weight of your order.

We tend to ship by next-day delivery to keep your order fresh, which can be essential for some products. Expected delivery times exclude Saturdays, Sundays and Bank Holidays.

If you order on a Thursday or Friday, we usually ship the following Monday so your groceries are not left sitting at a depot or in a courier van over the weekend.

There may be additional charges for remote parts of the UK, such as the Highlands and Islands. Extra charges and extra delivery time may apply to small orders sent by Royal Mail.

If your order contains an item that is out of stock but due in the next few days, we wait until the whole order can be despatched together. If an item is particularly urgent, please say so when you order so we can contact you about any delay.

Delivery prices shown are for website orders only; orders placed by telephone are agreed separately.

At the busiest times of the year — before Christmas and New Year, for example — some courier companies take longer than usual. Many couriers struggle to deliver on time in those weeks, and we rely on them to get your order to you. Your order is on its way; thank you for your patience.

• We cannot guarantee a specific delivery time for any of the services we use.
• Please use your full street address — we cannot deliver to PO boxes. Incorrect or incomplete addresses can delay your parcel or see it returned to us, which may incur re-delivery charges.
• Please make sure you are available to accept your parcel. If you are not, the courier will normally hold it for a short time for you to collect or re-arrange delivery, before returning it to us. A returned parcel may result in additional charges.
• Orders normally require a signature on delivery, but with your specific instructions a parcel can be left outside. We are happy to deliver to a friend, relative, neighbour or business address if that is more convenient — you can arrange this during checkout.
• Check your order before signing for it. You must report any damage within 2 working days. See our store policy if you wish to exchange or return goods and claim a refund or replacement.

If an item arrives damaged or defective, we will refund you for the value of the item or send a replacement at no extra cost. Please tell us within 2 working days of receiving the goods, and email us photographs as evidence.

If you cancel your order, or part of it, before it has been dispatched, a cancellation/admin fee of 10% of the order total applies. Once an order has been dispatched you cannot cancel it before it reaches you.

You can send goods back for a full refund provided they are unopened, in saleable condition and not beyond the best before date. Please contact us before returning an item — we will give you a returns address, and refund you as soon as the goods arrive. Please obtain proof of postage.

For security reasons, refunds can only be made to the same card or PayPal account used for the original payment. Your statutory rights are not affected.